New online request for service

Wednesday, 27 January 2010

Southland District Council customers are now able to make a request for service online, thanks to an initiative launched in December. Customer services manager Janet Thomas said requests can be made on a diverse range of issues, from abandoned vehicles to potholes. "The online service now gives our customers another avenue to contact us."

Found under Online Services on the Southland District Council website, "all requests are actioned on the following working day and forwarded to the appropriate council member to follow up.

There is also the option to be contacted further in regards to the request," Mrs Thomas said.

"There are many benefits of this new service especially for those who live in isolated areas of the district. The service allows our customers easy access to council services and the opportunity to lodge a request for service any time of the day or night."

Different requests will have different priorities in the council system and therefore resolution timeframes will vary, Mrs Thomas said.

It is emphasised that for urgent matters customers should call 0800 732 732 direct any time so the issue can be dealt with immediately.

Who to contact

If you would like to discuss a matter on this page, feel free to contact us:

Southland District Council
P.O. Box 903
Invercargill 9840
Phone: 0800 732 732
Fax: 0800 732 329
emailsdc@southlanddc.govt.nz