Residents' satisfaction & opinion survey
The residents' satisfaction and opinion survey provides useful feedback to Council on residents' perception of Council services.
The objectives of the survey are to:
- Identify the communities' perception of Council services and activities
- Provide a cost-effective means of performance measurement for some activities where other performance measures would be expensive or impractical
- Identify areas where improvements in service delivery may be required
- Allow comparison with performance of other Councils
An independent firm undertakes the survey because the survey needs to be carried out objectively and credibly