Residents' satisfaction & opinion survey

The residents' satisfaction and opinion survey provides useful feedback to Council on residents' perception of Council services.

The objectives of the survey are to:

• Identify the communities' perception of Council services and activities
• Provide a cost-effective means of performance measurement for some activities where other performance measures would be expensive or impractical
• Identify areas where improvements in service delivery may be required
• Allow comparison with performance of other Councils

An independent firm undertakes the survey because the survey needs to be carried out objectively and credibly