During the COVID-19 Level 4 shutdown Southland District Council will be maintaining essential services. However please note that there will be some changes to how we do some of these.

You can access up-to-date information about COVID-19 on the government's Unite against COVID-19 website (external link)  – or by phoning Healthline on 0800 358 5453.

Council Contact

Email us:

Online: follow the ‘Report it’ button on the front page of our website.

Phone our usual number: 0800 732 732. This will be staffed 24/7 during this time.

Southland District Council Essential Services (alphabetically)

Animal control

We will be maintaining a skeleton service to look after animal welfare and aggression issues. Please contact us via the methods at the top of this message. Council’s free microchipping service is postponed until further notice.


Building and resource consent processing and other environmental services where we can process applications electronically will continue in preparation for when the isolation period ends.

Cemeteries, cremations and burials

Burials and cremations are able to continue, according to central government guidelines, and these will be arranged by funeral directors, who liaise directly with our staff.

At this stage immediate family members who are in the same bubble can go to the graveside as long as they have liaised with the funeral director and provided the appropriate information.

Southland District Council managed cemeteries are officially closed. Please note there are several trust-managed cemeteries in the district and Council has no control over them.

During the level 4 lockdown, no exclusive right of burial sites can be bought as Council needs to ensure there is enough prepared beam space.

Civil defence

Civil Defence will continue to operate throughout this period.


Council website and Facebook pages will continue to be updated. However, please DO NOT report problems via Facebook. We will not be able to generate a service request for you. Please report problems via:
Phone our usual number: 0800 732 732. This will be staffed 24/7 during this time.
Online: follow the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Environmental services

Our environmental health staff will be available to assist with situations of a serious nature, including notifications of insanitary conditions, nuisance and noise.


This is not considered an essential service and as such mowing and gardening operations will cease.


All libraries are closed and the mobile bookbus service suspended until further notice.  However, his does not mean you have to be without something to read, watch or listen to. We offer a number of online services to keep you and your family entertained, just check out our digital library page. The 0800 732 542 number remains operational if you need assistance.

If you are aware of family, neighbours or friends who do not currently have access to the internet and meet the eligibility guidelines, we can help provide cheap affordable internet through Skinny Jump. For more information visit our digital library page

Parks and reserves

Council’s parks and reserves are available to the public but we are asking you to only go to nearby parks. Stay in your neighbourhood. If you have to get in your car it's probably too far. 

Please ensure you follow the recommended social distancing of at least 2m from anyone outside your isolation bubble.



All Council playgrounds are now closed to the general public. We recognise that we cannot physically close all the locations, but people are reminded these high-risk areas are not included in the Government’s guidance as acceptable outdoor exercise areas during the lockdown.

Public toilets

The majority of our public toilets will remain OPEN so that they are available for workers travelling on essential business. However our cleaning regimes will change and while we will maintain them to the highest cleanliest standard we can, we remind people that they are high-risk areas and should only be used if absolutely necessary.

Locations where toilets are closed: Lions Park in Te Anau, Orepuki, Monkey Island and Cosy Nook.


Rates processing will continue as normal during this time. However, if you usually pay by cheque we ask you to pay via online or you can choose to pay by direct debit – just follow the ‘Pay it’ link on the front page of our website for options.

If you are in financial difficulty, please email us and ask for a rates staff member to contact you. Or you can ring the 0800 732 732 number. 


The roading network will be monitored and any essential work will continue to be done on our roads so that essential services can continue to use the network. Requests for Service which involve safety issues will be dealt with on a priority basis.

Service request/ report a problem 

If you have a problem to report, please continue to:
Phone our usual number: 0800 732 732. This will be staffed 24/7 during this time. 

Online: follow the ‘Report it’ button on the front page of our website.

Rubbish collection and transfer stations

Transfer stations across Southland and Invercargill are closed indefinitely to the general public.

The Te Anau, Winton and Invercargill transfer stations are open only to commercial operators who provide waste services to essential businesses – for example, supermarkets, food producers, pharmacies and hospitals – as well as to private contractors who currently provide household waste collection.

The Wallacetown and Riversdale green waste sites will be closed until the current COVID-19 Level 4 alert is relaxed. This move follows similar action from a large number of councils throughout the country. 

Kerbside rubbish collection is continuing as normally scheduled - you can check your collection date on the Wastenet website (external link)  - but District transfer stations are closed until further notice.

If you do not have kerbside recycling you can apply to WasteNet to take bagged household waste only to a transfer station at limited opening times. Email to register.

Refuse collection during the statutory holidays will be as follows:

Easter service:

  • Friday, 10 April 2020 - no collection service
  • Saturday 11 April 2020 - Friday’s collection will take place
  • Monday, 13 April 2020 - no collection - collections will be one day later than usual the entire week.
  • Anzac Day - no collections on 27 April 2020 - collections will be one day later than usual the entire week.


Essential work on water and wastewater services will continue as Public Health protection is our priority.

We will continue to respond to problems with our systems, however, reports of minor issues may not be resolved during this time.

We appreciate this is a challenging time for our whole community. As circumstances continue to evolve here and nationally, one thing will remain the same - we will make decisions based on the health, safety and wellbeing of our customers, team members and communities.