COVID-19

New Zealand will move to alert level 2 at 11:59pm on Wednesday 13 May. Southland District Council will be maintaining most services. However please note that there will be some changes to how we do some of these.

All work being done by staff and contractors will follow approved health and safety guidelines. We ask people to please respect our work spaces and stay 2m away from staff. 

You can access up-to-date information about COVID-19 on the government's Unite against COVID-19 website (external link)  – or by phoning Healthline on 0800 358 5453.

Council Contact

Email us: sdc@southlanddc.govt.nz

Online: follow the ‘Report it’ button on the front page of our website.

Phone our usual number: 0800 732 732. This will be staffed 24/7 during this time.

Southland District Council services under level 2 (alphabetically)

Animal control

Some service restrictions apply. 

Our dog microchipping service is currently not available. 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Airport

Te Anau Airport Manapouri is open as of Monday, 18 May, with additional safety measures in place as per the latest Government regulations and guidelines.

Area offices

There will be a staged approach to opening our offices:

  • Invercargill - open to the public under level 2 restrictions from 9am-5pm, Monday-Friday
  • Te Anau library - open to the public under level 2 restrictions from 10am-4pm, Monday-Friday
  • Winton library/office - open to the public under level 2 restrictions from 10am-4pm, Monday-Friday
  • Riverton library/office - open to the public under level 2 restrictions on
    Monday, Wednesday and Friday from 10am to 4pm
  • Otautau library/office -  open to the public under level 2 restrictions on Tuesday and Thursday from 10am to 4pm
  • Stewart Island library/office - open to the public under level 2 restrictions from 8.30am to 12 midday, Monday to Friday and from 2pm to 4pm on Wednesdays
  • Lumsden library/office - open to the public under level 2 restrictions from 10am to 4pm, Fridays
  • At this stage our Wyndham office remains closed but we are working hard to return this service to the community.

You will notice some changes so we meet the level 2 guidelines for contact tracing, hand sanitiser and physical distancing.

We will be able to accept all payments, including cash, in the Invercargill office. Te Anau library and Winton office will accept cashless payments only. 

Our Council office hours page is updated regularly. 

 

Building

Under level 2 and 3 our building control team have resumed carrying out building inspections, following strict protocols and health and safety guidelines issued by the Ministry of Health.

Find out more about how to book a building inspection.

Industry protocols updated on 11/05/2020 advise that “Each construction site operating at alert level 2 needs to have in place a COVID-19 Controls Plan”. Council will therefore continue to require your Covid-19 plan for each site under level 2 before completing inspections at your site.

While transitioning back into the office all team members remain available via phone or email: building-cs@southlanddc.govt.nz.

Camping

Council’s freedom camping sites will remain closed for level 2 and we are asking freedom campers to find alternative accommodation.

Many commercial camping grounds, holiday parks and DOC camping grounds and huts operate under level 2.

For more information on visit https://www.freedomcamping.org/ (external link) .

Cemeteries, cremations and burials

Burials and cremations are able to continue, according to central government guidelines, and these will be arranged by funeral directors, who liaise directly with our staff.

Up to ten people are allowed at burials. Please liaise with the funeral director who will be able to provide the appropriate information.

Southland District Council managed cemeteries are now open. Please note there are several trust-managed cemeteries in the district and Council has no control over them.

During alert level 2, no exclusive right of burial sites can be bought as Council needs to ensure there is enough prepared beam space.

Civil defence

Civil Defence will continue to operate throughout this period.

Communications

Council website and Facebook pages will continue to be updated. However, please DO NOT report problems via Facebook. We will not be able to generate a service request for you. Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Environmental services

Our environmental health staff will be available to assist with situations of a serious nature, including notifications of insanitary conditions, nuisance and noise. Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.
Food and alcohol licensing services are operating normally.

Forestry

Forestry operations have resumed.

Greenspace

We have resumed mowing and all parks and reserves maintenance. 

Libraries

There will be a staged approach to opening our libraries:

  • Te Anau library will be open to the public under level 2 restrictions on Monday, 18 May from 10am-4pm, Monday-Friday
  • Winton library will be open to the public under level 2 restrictions on Wednesday, 20 May from 10am-4pm, Monday-Friday
  • Riverton library - open to the public under level 2 restrictions on Monday, Wednesday and Friday from 10am to 4pm
  • Otautau library -  open to the public under level 2 restrictions on Tuesday and Thursday from 10am to 4pm
  • Stewart Island library - open to the public under level 2 restrictions from 8.30am to 12 midday, Monday to Friday and from 2pm to 4pm on Wednesdays
  • Lumsden library - open to the public under level 2 restrictions from 10am to 4pm, Fridays.

There will be changes and some restricitions to meet the level 2 guidelines: 

  • contact tracing
  • hand sanitiser
  • physical distancing
  • you will not be able to browse the collection
  • public computers are not avaialble.

Access to services will include call and collect and home delivery for all sites and the mobile bookbus will be deployed to support home delivery. Public wifi will be available at all sites. 

We will continue to offer a number of online services to keep you and your family entertained, just check out our digital library page. The 0800 732 542 number remains operational if you need assistance or would like to place an order for call and collect or home delivery

If you are aware of family, neighbours or friends who do not currently have access to the internet and meet the eligibility guidelines, we can help provide cheap affordable internet through Skinny Jump. For more information visit our digital library page

Parks and reserves

Council’s parks and reserves are available to the public. Please ensure you follow the recommended social distancing of 2m from anyone outside your isolation bubble.

Planning

Planning – assessments continue to be completed, staff are available via phone on 0800 732 732 or by email, either using a direct email if your assessment is in progress or by contacting sdc@southlanddc.govt.nz

Playgrounds

All Council playgrounds are open to the general public.

Please ensure you follow the recommended social distancing of 2m from anyone outside your isolation bubble.

Public toilets

The majority of our public toilets will remain OPEN so that they are available for workers travelling on essential business. However our cleaning regimes have changed and while we will maintain them to the highest cleanliest standard we can, we remind people that they are high-risk areas and should only be used if absolutely necessary.

Locations where toilets are closed: Lions Park in Te Anau, Orepuki, Monkey Island and Cosy Nook.

Rates

Rates processing will continue as normal during this time. However, if you usually pay by cheque or cash, we ask you to pay via online or you can choose to pay by direct debit – just follow the ‘Pay it’ link on the front page of our website for options.

If you are in financial difficulty, please email us and ask for a rates staff member to contact you. Or you can ring the 0800 732 732 number. 

Roading

The roading network will be monitored and we have resumed routine services such as grading and maintenance. 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service

Service request/ report a problem 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Rubbish collection and transfer stations

Transfer stations across Southland are returning to normal opening hours as we move to level 2. Certain restrictions will still apply.

Users may notice some delays as operators manage appropriate distancing and contract tracing protocols.

Usual charges will apply at all transfer stations, but for staff safety reasons we only accept eftpos. No cash or tokens can be accepted.

Braggs Bay and Wallacetown green waste sites will open under level 2.

Kerbside rubbish collection is continuing as normally scheduled - you can check your collection date on the Wastenet website (external link)
(external link)

Refuse collection during the statutory holidays will be as follows:

  • Queens Birthday – collections as normal

Water

All services as normal. 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

All work being done by staff and contractors will follow approved health and safety guidelines. We ask people to please respect our work spaces and stay 2m away from staff.