COVID-19

New Zealand will move to alert level 1 at 11:59pm on Tuesday 9 June. Most of our services will return to normal. 

All work being done by staff and contractors will follow approved health and safety guidelines. 

You can access up-to-date information about COVID-19 on the government's Unite against COVID-19 website (external link)  – or by phoning Healthline on 0800 358 5453.

Council Contact

Email us: sdc@southlanddc.govt.nz

Online: follow the ‘Report it’ button on the front page of our website.

Phone our usual number: 0800 732 732. This will be staffed 24/7 during this time.

Southland District Council services under level 1 (alphabetically)

Animal control

All services operate as normal.

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Free microchipping sessions have resumed. Area offices are open for dog registrations, we encourage dog owners to re-register their dogs online.

Airport

Te Anau Airport Manapouri is open as of Monday, 18 May, with additional safety measures in place as per the latest Government regulations and guidelines.

Area offices

All of our offices are open and services are back to normal. Please check the  Council office hours for further information. 

 

Building

All services operate as normal. 

Camping

Council’s freedom camping sites are open. 

For more information on visit https://www.freedomcamping.org/ (external link) .

Cemeteries, cremations and burials

Southland District Council managed cemeteries are open and cemetery services are as normal.

Please note there are several trust-managed cemeteries in the district and Council has no control over them.

Civil defence

Civil Defence will continue to operate throughout this period.

Communications

Council website and Facebook pages will continue to be updated. However, please DO NOT report problems via Facebook. We will not be able to generate a service request for you. Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Environmental services

All services operate as normal.

Our environmental health staff will be available to assist with situations of a serious nature, including notifications of insanitary conditions, nuisance and noise. Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.
Food and alcohol licensing services are operating normally.

Forestry

Forestry operations have resumed.

Greenspace

We have resumed mowing and all parks and reserves maintenance. 

Libraries

All of our libraries are open and services are back to normal. Please check the library page for further information. 

Parks and reserves

Council’s parks and reserves are available to the public. Please ensure you follow the recommended social distancing of 2m from anyone outside your isolation bubble.

Planning

Planning – assessments continue to be completed, staff are available via phone on 0800 732 732 or by email, either using a direct email if your assessment is in progress or by contacting sdc@southlanddc.govt.nz

Playgrounds

All Council playgrounds are open to the general public.

Public toilets

All of our public toilets are open. 

Rates

Rates processing continues as normal. 

If you are in financial difficulty, please email us and ask for a rates staff member to contact you. Or you can ring the 0800 732 732 number. 

Roading

Services operate as normal.

Service request/ report a problem 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.

Rubbish collection and transfer stations

Transfer stations across Southland are returning to normal opening hours as we move to level 1. 

Kerbside rubbish collection is continuing as normally scheduled - you can check your collection date on the Wastenet website (external link)

Water

All services as normal. 

Please report problems via phone on 0800 732 732. This will be staffed 24/7 during this time.

You can also report any issues online by following the blue ‘Report it’ button on the front page of our website to lodge a Request for Service.