Contact SIESA

We welcome you to contact us with any feedback or anything else you would like to discuss. Contact details for SIESA are as follows:

Electricity Faults: 24 hour freephone 0800 808 587

Phone: 0800 732 732
Email: accounts@southlanddc.govt.nz

Or you can visit your local Southland District Council office:

Stewart Island/Rakiura: 10 Ayr Street, Oban
Invercargill: 15 Forth Street, Invercargill

Feedback and Complaints

If you have a complaint about SIESA we encourage you to contact us through any of the means above. There is no charge to lodge a complaint with SIESA and your feedback is important to us. If you have raised a complaint with SIESA, and;

• You are not satisfied with how we propose to deal with your complaint; or
• We have not resolved your complaint within 20 working days of receiving your complaint and we haven't explained why we need additional time; or
• We have not resolved your complaint within 40 working days of receiving your complaint,

If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz (external link) . Utilities Disputes is a free and independent service for resolving complaints about utilities providers.