Request a refund of a property rates payment

You may be eligible for a rates refund if:

• your rates rebate has cleared your rates balance to 30 June and put you in credit
• you have overpaid your rates account
• your rates have been adjusted resulting in a credit balance for the year
• there has been a change in property ownership.

We will credit all refunds into your bank account.

You must provide your:

• name
• daytime phone number
• property address
• reason for refund
• proof of bank account:
  • scanned, pre-printed bank deposit slip
  • letter from your bank
  • screenshot of your internet banking account details, including your bank account name and number with the bank logo
• settlement statement from the solicitor (if the refund request is due to a change of ownership)
• proof of each payment to be refunded, for example, a bank statement or bank account screenshot - (proof of payment is not needed for direct debit or internet payments made within New Zealand, where a refund is to be paid back into the same bank account).

Email your request to rates@southlanddc.govt.nz and include the relevant information specified.

Once we validate your request for a refund, it will be paid out on the 20^th of the month.

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.